Contacts

Have any Questions?

We’re Here to Help – Reach Out for Any Inquiries or Assistance!

+1-519-747-0485
62 Balsam St. Waterloo, Ontario - N2L 3H2
9:00 am to 11:00 pm
Monday to Friday
10:00 am to 11:00 pm
Saturday to Sunday

Delivery Information

At Kroniclez Cannabis Store in Waterloo, we prioritize a seamless and secure delivery experience for our valued customers. Your satisfaction is our utmost priority, and we want to ensure you have all the necessary information about our delivery process.

Delivery Zones: We proudly serve Waterloo and the surrounding areas, ensuring that our premium cannabis products reach you wherever you are in our designated delivery zones.

Delivery Times: Our commitment to prompt service means we strive to get your order to your doorstep as swiftly as possible. Expect timely deliveries during our operational hours to enhance your convenience.

Order Tracking: Stay informed every step of the way with our order tracking system. Once your order is dispatched, you’ll receive real-time updates, allowing you to anticipate your delivery accurately.

Customer Support: Questions about your delivery? Our dedicated customer support team is here to assist you. Reach out via our contact page, and we’ll promptly address any inquiries or concerns you may have.

At Kroniclez Cannabis Store, we’re committed to delivering not just exceptional products but also an unparalleled customer experience. Order with confidence, knowing that your satisfaction is at the forefront of our service.

Cost & Carrier

When it comes to delivering quality cannabis products, transparency is key. At Kroniclez Cannabis Store in Waterloo, we believe in providing you with clear information regarding the cost of delivery and the carriers we entrust with your orders.

Delivery Costs: Our delivery costs are fair and competitive. You can find detailed information on shipping fees during the checkout process, ensuring you have a clear understanding of the total cost before finalizing your purchase.

Free Shipping: Keep an eye out for promotions and offers that may include free shipping on qualifying orders. We aim to enhance your shopping experience by providing occasional incentives for our valued customers.

Age Restrictions

Ensuring a Responsible Cannabis Shopping Experience

At Kroniclez Cannabis Store in Waterloo, we prioritize the responsible and legal consumption of cannabis. To uphold regulatory standards and promote a safe environment, we enforce strict age restrictions for our customers.

Minimum Age Requirement: To make a purchase on our platform, customers must meet the minimum age requirement as mandated by local regulations. Please verify that you meet the legal age for cannabis consumption in your region before placing an order.

Age Verification Process: We employ a robust age verification process during the checkout phase to confirm that our customers meet the required legal age. This step is crucial in maintaining compliance with regional laws and regulations.

Why Age Verification Matters: Responsible cannabis use is vital for both personal well-being and community safety. Enforcing age restrictions helps prevent underage access to cannabis products and supports a culture of responsible consumption.

Undelivered Packages

Important Notice: No Return – Store Pickup Required for Undelivered Packages

At Kroniclez Cannabis Store in Waterloo, we strive for efficient and reliable delivery services. In the event of an undelivered package due to the customer’s unavailability, please note our policy:

  1. Delivery Attempts: Our delivery team will make up to two attempts to contact you and complete the delivery. If we are unable to reach you after two attempts, the package will not be returned.

  2. No Returns: We regret to inform you that undelivered packages will not be returned to the store. To obtain your order, you will need to visit our store for pickup.

  3. Store Pickup Process: If your package is undelivered, please contact us promptly to arrange a convenient time for you to come to the store for pickup. Our customer support team will provide guidance on the pickup process.

  4. Customer Responsibilities: It is the customer’s responsibility to ensure availability during the scheduled delivery times. Failure to receive the package may result in the need for store pickup.

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This website is intended only for those 19 years of age. It is illegal for a person under 19 to purchase or attempt to purchase Cannabis.

Please confirm that you are 19+